Thousands of AT&T customers are affected by cell service and internet outages, which also affect emergency calls to 911

By Marlene Lenthong NBC News

Telephone company AT&T experienced widespread outages across the country Thursday morning, disrupting cell phone and Internet service, the site reported. down detector. The company announced that the outage had been resolved at 3:10 p.m. (East Coast Time).

Some Verizon and T-Mobile customers also reported outages, though theirs were less widespread than AT&T's.

AT&T customers reported more than 32,000 outages as of 4 a.m. (East Coast Time). Three hours later, after a drop, they increased to more than 50,000, most of the problems were registered in Houston and Dallas (Texas); Chicago (Illinois); Los Angeles California); and Atlanta (Georgia), according to the website.

The number of cuts has increased 71,000 Just before 8 am. Additionally, 1,100 T-Mobile outages and nearly 3,000 Verizon outages were reported as of 7 a.m.

It is not known what caused these service interruptions. AT&T said it restored service to all of its customers at 2:10 a.m. ET, apologized to customers, and promised that it would “make it a priority” to make sure it doesn't happen again in the future. According to his statement.

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Verizon said Thursday morning that the outages will not affect its network, but rather customers who want to communicate with other carriers experiencing problems. T-Mobile said its networks had not experienced any outages and were operating normally, possibly reflecting the number of outages from customers trying to contact users on other carriers.

The Cyber ​​Security and Infrastructure Security Agency (CISA) said it was in contact with AT&T, but did not indicate there were any signs of a cyber attack. “CISA is aware of the reports and we are working closely with AT&T to understand the cause of the outage and its implications, and we stand ready to provide any assistance needed,” Eric Goldstein, the agency's deputy executive director, said in an emailed statement. For cyber security.

These outages are especially worrisome because some people are unable to call 911 in an emergency.

San Francisco Fire Department According to his account Social networking site X He was aware of the problem: “The 911 center is still operating,” he announced. Ask them to call on your behalf.

The Chicago Office of Emergency Management, Prince William County Police Department (in Virginia), and Charlotte-Mecklenburg Police Department (in North Carolina) Some customers who were unable to contact 911 reported the outage on social media.

Atlanta Mayor Andre Dickens said in a statement The city is gathering information to help solve the problem. “Atlanta 911 can receive incoming and outgoing calls. We've had calls from AT&T customers saying their cell phones are in SOS mode,” Dickens said.