Luis Roberto Guzman, Known for participating in soap operas like “Life Stole From Me” and “Mexican and Quero” and Netflix series, 'Who killed Sarah?' He recently shared a negative experience he had while on vacation Casa Mauna Hotel, Located in Oaxaca's beaches and that's it What in the beginning What was promised to be time off turned out to be an unpleasant situation For the actor, he used his social networks They publicly denounce the treatment received By hotel staff.
Through a story on his official account instagram, Luis Roberto Guzmán described experiencing poor service from the location, Although a frequent customer. In his own words, Expressed his disappointment and displeasure:
“Do not visit or stay at Casa Mauna. Today we received terrible customer service and in very bad taste. Their policies and the way they treat their owners are pathetic and bad.
Luis Roberto Guzman
The actor did not specifically describe what happened during his stay at the hotel, but Emphasizing the lack of respect and empathy for guests, His experience turned something into something “Cruel and ill-educated.” In addition, Guzmán called on his followers to spread his messageThey insist not to visit the place.
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The hotel responds to Luis Roberto Guzmán's allegations and offers his version of events
By making these allegationsOwners Casa Mauna Hotel They responded through the same digital platform, defending themselves against Luis Roberto Guzmán's statements.. As illustrated in many stories, The conflict arose over the pending issue of the actor's stay. Although Guzman paid half of the total cost as per hotel policy, He refused to complete the balance, arguing that he had already paid the entire amount but had not verified it.
Hotel managers They promised to always treat them with respect and dignity To all its guests, regardless of who it is, and They regretted Guzmán's displeasure His fame was due to the lack of special benefits.
“They were treated with kindness and respect at all times, as we do with all of our guests. We're sorry that some people were upset because we didn't make them an exception.”
Casa Mauna Hotel
In the networks they react to the case of Luis Roberto Guzmán with a hotel in Oaxaca.
Until now, Luis Roberto Guzmán did not directly respond to the hotel's statements. But his situation has gone viral The controversy is generating criticism for the actor and the Casa Mauna Hotel.
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