Artificial Intelligence: The company that replaced 90% of its customer service staff with AI


Artificial intelligence raises the concerns of more and more workers who see their jobs in danger.

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  • Role, BBC News World

The CEO of a company in India has received a wave of criticism after replacing 90% of his customer service staff with an artificial intelligence (AI) chatbot.

Suumit Shah, the founder of Dukaan, claimed on Twitter that the chatbot significantly improved initial responses to customers and the resolution time for their queries.

The tweet angered many netizens.

This came at a time when there are concerns that artificial intelligence could put many people out of work, particularly in the services sector.

Myrtle Frost

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