The General Customs of the Republic of Cuba has been identified on several occasions as the main obstacle to the processing and delivery of parcels on the island.
The head of operations of Cubapack, one of the companies that manages international parcel deliveries in Cuba, stated more than a year ago on Cuban television that the main problem in the delivery of shipments is not storage capacity, but delays in the release of parcels. Goods through customs.
Along these lines, it is common for Correos de Cuba, one of the country's main parcel companies, to shift responsibility to customers who complain, directing them through customs channels. This generates confusion and frustration among users, who do not know who to turn to for information about their shipments.
Customs recently participated a message It confirms that “customs and shipping agencies are responsible for processing shipments from the time they arrive in the country until they are delivered to the recipient.”
In addition, they ensure that they have “the information and means to know in real time what stage of processing your shipment is in.”
However, the reality is that the doubts of missionaries and recipients in Cuba are rarely resolved. Excuses for inefficiency are varied: from increased demand and limited operational capacity to fuel shortages.
Shipments to Cuba: An Unsolved Problem
In recent days, Correos de Cuba He replied The client believes that delays in delivering shipments to their recipients are rooted in “objective factors related to energy impacts and fuel constraints.”
However, complaints regarding the processing of shipments to Cuba are not new and do not relate directly to these substantive elements.
After the health crisis, the leaders of many freight forwarders were changed and some “bottlenecks” were removed, but problems remain. While agencies outside and inside Cuba continue to line their pockets, senders and recipients continue to wait to receive the service they paid for.
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