These are stores in the US that have started charging for product returns

Consumers Americansused to Free incomeMany businesses, including Macy's, Abercrombie, J. Guru And H&Mto implement Shipping charges Returned products. Company Happy returns It was found that 81% Merchants are now charging At least through some return methods.

AmazonFor example, started a collection of a 1 dollar fee If products are returned to stores UPS On the contrary Whole foods, Amazon is new One Coles, the latter being closer to the customer's delivery address. confirmed as cnnThis increase Return Fee Due to the continued growth of online shopping, shoppers are returning more and more products that they cannot see or try on in person.

This phenomenon has already created a significant increase Return ratesAlmost 17% of the total sales received in 2022, estimated at approx 816 billion dollarsAccording to the figures provided, the return to stores compared to 8% in 2019 Wall Street Journal (WSJ).

Recalled products are not always returned to retail. Often, these end Liquidation warehouses or landscape, a Environmental hazard. In some cases, the Shops They choose to let customers keep the returned products, especially when it comes to bulky and low-cost items Furniture and appliancesReturn shipping costs are not economical for the seller.

During the recent holiday season, The US consumer spending It increased, albeit at a slower pace compared to the previous year. The Retail sales They have grown by 3.1% from November 1 to December 24, 2023 compared to the same period of the previous year. Mastercard SpendingPulseIt measures in-store and online sales across all payment methods quoted cnn.

The incidence of turnover then intensifies Christmas holidayIt is time to predict the consumer America Valuables will be returned 173 billion dollars between Thanksgiving And at the end of January, according to OptoroCollected by a return service provider WSJ.

This Reverse logistics process It includes not only the review of the products, but also the coordination of their possible replenishment, donation, liquidation or, finally, disposal in landfills. Inmar intelligence It plays an important role in management. Tom EnrightAnalyst at Research Institute GardnerThe American newspaper promised: “We are a Here's the trillion dollar problem”.

The Returns handling charges They achieve some $27 for return 100 dollars online order, and Companies lose approx 50% of your margin on revenue when factoring in the cost of initially selling the product and processing returns. Gardner.

This led to the problem Retailers as H&M And Zara To start charging customers Return items by mail. Besides, Old Navy has been implemented Online tools To demonstrate the fit of clothing, and Amazon Warns buyers about Generally returned items.

However, the Strict revenue policies A study by a supply chain software provider found that it could deter consumers from buying BlueYonderCollected by Business Insider. A report published in August 2023 indicated that 59% of consumers are discouraged from purchasing. Inflexible revenue policies.

In the wake of the holiday season, some retailers extended their return periods. Amazon It announced that most purchases made between November 1 and December 31 this year can be withdrawn up to January 31, 2024. This extension can triple its standard 30-day return period, depending on when it is purchased.

For their part, chains etc Costco They maintain particularly generous return policies, allowing customers to return any item that has been used for years, such as mattresses, without a time limit. target Privileges, for its part, a Return policy It stands out for allowing customers to return their items Own brands Up to one year from date of purchase. This includes refunds on items from their children's clothing brand Cat & Jack.