Gaviota denies that Cubans have banned bookings at its hotels, but many users do

State tourism group Gaviota SA has denied that it has banned Cubans from booking and entering its hotel facilities. After the letter with instructions in this regard went viral on social media.

A letter from the marketing and sales office of the Angsana Hotel in Cayo Las Brujas, owned by a Chinese consortium led by Singaporean Ho Kwon Ping, banned the sale of rooms to “Cuban customers” from June 10. For this reason, each client’s passport will be requested at that time Check in.

“Gaviota Tourism Group would like to categorically deny the rumors circulating on social networks regarding the restriction of entry of national customers to our facilities.. At Gaviota Group, we firmly believe that all our customers, irrespective of their nationality, have the right to enjoy our services and facilities,” he said. A company of the GAESA Group, owned by the military of the Cuban regime.

“We are committed to providing an inclusive and enriching tourism experience to all our guests. Healthy and quality entertainment is a right for our customers and a role model for our team,” he added. Published report On the official page of the group.

“At Gaviota, we work hard to ensure that our guests have a unique and memorable experience. Our facilities offer a wide variety of services and activities designed to meet the needs and preferences of each customer,” he said.

Finally, he invited those who needed more information to contact the poet. “We’re here to help you plan your perfect vacation,” he concluded.

DIARIO DE CUBA contacted the State Council for a request for comment, but did not receive a response..

Employees of the Angsana Hotel in Cayo las Brujas, director of sales and marketing Debbie Gomez Luna, confirmed by phone the presence of the official who signed the letter, but declined to elaborate on the instructions, which Gaviota later denied.

however, Many user comments on the official report contradict the government tourism board.

Jorge Quintana said: “For example I can’t register in Memories Miramar. They say it from outside“.

Lizandra Martinez, for her part, commented: “My family and I went to spend the day at Villa Clara Keys and they told us that you can only book if you have a passport. and card purchased at the airport upon your arrival in the country”.

“It’s not very inclusive because (the majority of) Cubans living paycheck to paycheck can’t even think of spending a day in any of its facilities,” Isbel Moro said.

Eslinda was surprised.”Why was the b2b-room agency sent to strike sales to the Cubans in the keys?? As opposed to paying in dollars, they put more ‘tricks’ on the Cuban that you can’t go and he shouldn’t go anyway.”

According to another user identified as Robert, he called the hotel that made the alleged statement and they confirmed that “after the 10th, Cubans are no longer accepted, and sales to Cubans agencies have stopped.”

“If that’s not true, what’s going on?” he questioned.

Meidel wrote: “Therefore, Why do hotels say otherwise? Together with your workers, stop that ‘chuchu’ you have armed“.

“Speak clearly!” Lewis added: “At Villa Clara they did not allow bookings at agencies for the Northern Keys as ordered by Caviota. What are they talking about? Be serious and respect the people who represent you. What’s there to read.”

asked Rosabel Almagur Ferrer.Someone explain how you can book hotels in Cayo Santa Maria“.

For Rogelio, “At the national level, Kaviota’s leaders are misinformed. Or, more implausibly, they think Cubans are stupid“.

In 2013, General Raúl Castro allowed Cubans to enter hotels, a right that had been violated for more than five decades.. The move was supposed to “pave the way” for foreign investment in sectors including US capital. However, discrimination continues within these facilities, even in labor matters. Human rights organizations and independent trade unionists have demanded that foreign companies respect the basic rights of Cuban workers employed by state agencies.